FAQs

RETURN POLICY

You will receive a letter with your order so you can proceed with the return of your item/s. You have a 15 day window since the day you receive your order. The item(s) must be unharmed, not worn, unaltered, and free from any odors. Item(s) must be in original packaging, with tags still attached.

All sale items and pre orders are non returnable unless faulty.

We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

Shipping costs for returns and exchanges are at the customer's expense. Refunds will be issued upon receiving returns.

Please allow approximately 5-10 business days for refunds to reflect on your account, depending upon the bank.

EXCHANGE POLICY

If you want to exchange your item for another size you will have to return it and make another purchase.

SHIPPING

We are based in Spain but we ship worldwide

CONTACT

Email at info@houseofrepentance.com

DM at @houseofrepentance